Program Management Office/Business Analysis for Global Command Center Transformation/Implementation

Who: A $56B American Fortune 50 computer Technology Company

When: 2011-2013

What:  Program Management Office/Business Analysis for Global Command Center Transformation/Implementation of Sense & Respond Product Suite

Results: Development and Deployment of new command center capability in record time (5 months)

• Customization of a Sense & Respond suite combining:
  • Transaction Visibility
  • Event Capture
  • Process Discovery
  • Complex Event Processing (Big Data at rest and in motion)
  • Business Rules
  • Analytics
  • Business Process Management
• Business driven alert configuration
• Real time sense and respond
• Streamlined agent activity
• Enabled complex monitoring and alerting of customer dispatches
• Enabled external event impact early warning
• 130,000 dispatches per day
• Project hand-off to client IT department and off-shore support organization
• Real Time KPI

How: Program Management Office/Global Operational Responsiveness Workshops & Analysis

• Program Management Services and Consulting
• Program governance and coordination across end client global organization and software provider global organization.
• Change management services
• Business Analyst Services
• Training development and delivery
• Project management of 10 person development team
• Coordination with client IT department and business
• Agile Model Simulate Integrate development approach using 60 day build cycles